Terms & conditions

PRICES

The applicable prices are those listed at the time of ordering. All prices include Spanish VAT (unless typing error). WOODENDOT reserves the right to change the price of their products, in which case the current price will override the previous one.

Please note that WOODENDOT is not responsible for any taxes, duties or import fees that may be charged when a package reaches its destination country. All orders are shipped DAP (Delivered At Place).

ORDERS

By using the website, the Customer is agreeing to:

– Use the web for consultation or legally valid requests.

– Not make any false or fraudulent order. In the event that there is any reasonable doubt to consider an order false, WOODENDOT will be authorized to cancel and notify the competent authorities.

– Ensure the personal data provided (email address, phone, mailing address, etc.), are truthful and accurate.

– When placing an order, the Customer declares that they are over 18 years of age and are legally able to make an order.

Order Confirmation:

The contract is not binding until the Customer receives confirmation of cleared payment which is sent by email. WOODENDOT reserves the right not to confirm an order for any reason.

It is essential to check the purchase order, as well as data associated with the delivery and billing, as if there is any error, the Customer will be accountable for any surcharges that this may cause.

Order Tracking System:

When the order is shipped, we will notify the Customer via email, attaching a tracking number and a website where the Customer can check the status of their order.

TERMS OF PAYMENT

The following payment modes are available:

PayPal: Secure payment platform in which the Customer can make their purchase free and easily.

With this method of payment, after clicking to confirm, the Customer is forwarded to the PayPal website. The payment will be made immediately by the Customer via PayPal website. Subsequently, the Customer will receive an email confirmation from WOODENDOT and from PayPal.

Credit card (through PayPal): The management of the Customer’s payments is done through the PayPal secure gateway that encrypts card details in a secure environment. With this method of payment, after clicking to confirm, the Customer is forwarded to the PayPal website. If the Customer does not have a PayPal account, they can pay by credit card clicking “Do not have a PayPal account?” complete the information requested and make their payment. The Customer will then receive an email confirmation from WOODENDOT and from PayPal.

Bank Transfer: The Customer can make their payment directly to our bank account. After clicking to confirm, the order will be sent to us and our Bank details will be shown. The Customer should use their Order ID as the payment reference. The order will not be shipped until the funds have cleared in our account.

Very occasionally, the merchandise in the online shop may be priced incorrectly. Additionally, following a purchase, order confirmations may contain incorrect information. Should this be due to a technical error, WOODENDOT reserves the right to cancel the contract of sale due to error.

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