Is payment secure at old.woodendot.com?
Yes, you can rest at ease, we use the SSL security certificate with strong encryption. If you wish to find out more, don’t hesitate to ask us.
What are the forms of payment?
You can pay for your products by PayPal or credit card; we accept both credit and debit cards.
Are taxes included?
Prices of all products include taxes (VAT) for purchases made in Europe. If the order has to go through customs, additional charges might be generated which depend on the destination country, in which case these charges will be paid by the customer.
Are import duties included in the price?
If the delivery is made to a country that charges customs or import duties, these will be charged when the package reaches the destination country, in which case Woodendot does not pay these charges. Unfortunately, we do not have control over these charges and we cannot inform you about the cost. Customs policies vary from one country to another, so if you have any query in this respect, please get in touch with the local customs office.
Why has my card been rejected?
Check that you have entered the 16 digits of your card correctly without spaces or dashes in between. Also ensure that you have correctly indicated the CVV code. This comprises the 3 numbers located at the back of your card on the right of the white band. If you continue to have problems, write to us and tell us exactly what is happening and we will try to solve the problem as quickly as possible.
Can I request a bill?
Of course, you can request it from us by email.