We are fast and we are free
Our production is local; we produce in Spain. And we usually have stock of our products hence our deliveries are fast. We provide free shipping to most European countries. If the shipment is outside Europe, we also try to reduce the cost to the minimum by splitting the payment between us.
Countries to which we ship…
We ship to any corner of the world, but you should bear in mind that the customs may levy charges or duties.
Duties and taxes
Woodendot is not responsible for payment of import duties and taxes. As a general rule, European Union member countries have no duties and taxes but there are some exceptions such as Switzerland, the United Kingdom, Norway, etc. that may apply duties and taxes.
If your country has customs charges, you will be responsible for these charges. We cannot inform you of the exact amount, as it depends on each product and each country. You can check your country’s tax office website to find out the rates that apply in your country for furniture or accessories such as ours.
Delivery times largely depend on whether we have the product in stock or whether it has to be made. As a general rule, small products and accessories are shipped the day following the reception of the order while larger or more voluminous products may take a while longer. On the product page of this website there is a section where you will find the estimated delivery time. If you should, however, need a shorter delivery time, let us know and we will do our best to accommodate your needs.
How do I know when my order has been shipped?
We will keep you informed at all times. When you make the order you will receive an email with a summary of same, and when the order leaves our warehouse you will be sent another email with the tracking number and the shipping company so that you can check the status of the order.
What do I do if my order is delayed?
First we would ask you for a little patience but if you consider the delay to be considerable, write to us and we will look for a solution.
What do I do if the merchandise is damaged on arrival?
We want you to be fully satisfied with your purchase, so if it has arrived in bad condition, contact us as soon as possible so that the problem can be solved. It will be essential to attach photographs of the damaged product and packaging (interior protections included) so that we can process your claim. Therefore, do not throw away either the damaged product or the packaging until the problem has been solved.
The tracking number does not work
If the tracking number that we have given you does not work, contact us and we will look into the matter.