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Returns
Returns
Simple, considered returns.
We want you to feel completely at home with your Woodendot piece. Enjoy our...
We want you to feel completely at home with your Woodendot piece. Enjoy our...
90 days
90-day return window, with two flexible return options
90-day return window, with two flexible return options
*Return conditions and any applicable return management fee are detailed below.
*Return conditions and any applicable return management fee are detailed below.
How does it work?
You may request a return within 90 days of receiving your order. The piece must be in perfect condition, unused and unmodified, and returned in its original packaging.
You may choose one of the following two return options:
You may request a return within 90 days of receiving your order. The piece must be in perfect condition, unused and unmodified, and returned in its original packaging.
You may choose one of the following two return options:
Option A · Managed return
Let us take care of the return from start to finish. We will arrange collection with the carrier, create the return label, coordinate the shipment and handle the associated return documentation.
A return management fee will be deducted from your refund. This fee covers both the return transport and the management carried out by Woodendot:
SPAIN: 10% of the order value, with a minimum fee of 10€.
- For example, on an 89€ order, as 10% of the order value is below the 10€ minimum, the applicable fee would be 10€.
- For example on a 350€ order, the client would pay 35€ which is equivalent to 10%.
REST OF THE EUROPEAN UNION: 15% of the order value, with a minimum fee of 30€.
- For example on a 99€ order, since the 15% of this order is less than our 30€ minimum, the client would pay 30€.
- For example on a 350€ order, the client would pay 52,5€ which is equivalent to 15%.
For countries or territories where customs formalities apply, please contact us via webchat or email for a bespoke return quote.
Made to Measure pieces are eligible for return under these conditions. Products outside the Made to Measure collection that are produced in a bespoke RAL colour are not eligible for return. Made to Measure pieces are available only in the finishes shown on the website.
Option B · Arrange your own return
Choose and arrange the tracked shipping service you prefer. Once the return has been received and checked at our warehouse, we will issue a full refund for the returned product.
Use the following details when requesting a shipping estimate:
- Zip Code: 47420
- Town: Íscar
- Country: Spain
The full warehouse address will be provided after you submit the returns form.
You must use a service with tracking and provide us with both the tracking number and the name of the carrier.
Made to Measure pieces are not eligible for Option B. Returns of Made to Measure pieces must be arranged by Woodendot under Option A and will be subject to the applicable return management fee. Products outside the Made to Measure collection that are produced in a bespoke RAL colour are not eligible for return.
Choose the applicable return option and submit the returns form below.
Choose the applicable return option and submit the returns form below.
FAQ
What if my product arrives damaged?
Please do not start a return. Notify us through our claims form within 10 calendar days of delivery and keep the original packaging. We will ask for photographs so that we can assess the incident and the insured shipment.
What condition must the product be in?
The piece must be in perfect condition, unused and unmodified, and returned in its original packaging. Please handle it only as much as is reasonably necessary to inspect it.
Is the 90-day return policy available in every country?
Yes. The 90-day return window applies internationally. Managed-return fees are 10% in Spain and 15% in the rest of the European Union, subject to the minimum fees shown above. For destinations involving customs formalities, please request a bespoke return quote.
Can I return a custom or Made to Measure product?
Pieces within our clearly identified Made to Measure collection may be returned only through Option A. Woodendot will arrange the collection and the applicable return management fee will be deducted from the refund. Option B is not available for Made to Measure pieces.
Products outside the Made to Measure collection that are produced in a bespoke RAL colour are not eligible for return.
What if I no longer have the original packaging?
Original packaging is required for a return. It is designed to protect the furniture in transit and helps ensure that it reaches our workshop safely.
When does the 90-day return window begin?
The 90-day return window begins on the day your order is delivered.
How do I request a return?
For standard pieces, choose either Option A or Option B and submit our returns form.
Made to Measure returns must be arranged through Option A. We will then provide the information required for the next step.