Refund policy

Returns

We offer a 90-day return window for eligible products, starting on the date of delivery—giving you considerably more time than the standard 14-day statutory withdrawal period. Your mandatory consumer rights remain unaffected.

To request a return, please complete our returns form before sending the product back. Once we have reviewed your request, we will provide the return instructions and, where applicable, confirm the collection cost in advance.

Return costs

Return shipping costs are not covered by Woodendot and must be paid by the customer. For full details, please see our Returns FAQ. This does not apply to claims relating to faulty, damaged or incorrect products, which are handled separately.

You may choose either of the following options, except that Made to Measure pieces must be returned through the Woodendot-managed return described in Option A of our Returns FAQ:

• Self-arranged return: arrange the return to our warehouse with a tracked carrier of your choice and pay the carrier directly.
• Woodendot-managed return: ask Woodendot to arrange the collection. The applicable return management fee, calculated according to the value of your order, will be deducted from your refund.

See our Returns FAQ for the full process, current fees and applicable conditions.

Condition of returned products

Products must be returned unused, unassembled and uninstalled, complete, undamaged and in their original packaging. We may reduce the refund if the product has been handled beyond what is necessary to establish its nature, characteristics and functioning, to the extent permitted by applicable law.

Products that cannot be returned

Certain customised or made-to-measure products are subject to specific conditions or may not be eligible for return. Please see our Returns FAQ for the current exceptions and conditions.

Refunds

Once we have received and inspected the returned product, we will notify you of the outcome. For returns made after the statutory withdrawal period under our extended 90-day policy, approved refunds will be issued to the original payment method within 14 business days.

Refunds requested within the statutory withdrawal period will be processed within the period required by applicable law. Where permitted, we may withhold the refund until we have received the returned product or evidence that it has been sent back.

Our returns policy extends the time available to request a return from the statutory 14 days to 90 days for eligible products. Return costs are not included and must be paid by the customer.