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Claims
We work hard to give you only the best experience, however, we know mistakes can happen.
We work hard to give you only the best experience, however, we know mistakes can happen.
Please note that for any claim for damages, you must notify us and attach all the requested material (photographs) within 10 calendar days of receipt of your order, as the transport companies do not allow claims after this period. After this period it is not possible to claim damages.
In addition, you have to keep the box and protection as the transport company will require photographs of the product and packaging to check the damage.
Please note that for any claim for damages, you must notify us and attach all the requested material (photographs) within 10 calendar days of receipt of your order, as the transport companies do not allow claims after this period. After this period it is not possible to claim damages.
In addition, you have to keep the box and protection as the transport company will require photographs of the product and packaging to check the damage.
We will more than happy to help you solve any issue, click here to start:
We will more than happy to help you solve any issue, click here to start:
FAQ
What happens if my product is damaged on arrival?
If your product has arrived in bad condition contact us as soon as possible and we would be more than happy to help you solve the issue. We will ask you to send us pictures to make a claim to the shipping company.
Please submit your claim here
I'm missing a part or a screw what should I do?
We work hard to give you a perfect experience, however, we know mistakes happen.
Please submit our claims form here and we will more than happy to help you.
Is this return policy for all countries?
Yes! Our 90 days returns policy is valid for all countries and territories whether you are in Europe, North America, South America, Oceania, Africa, or Asia.
What happens if I don't have the original packaging?
Unfortunately, you must have the original packaging to be able to qualify for a return. This is the only way in which we can make sure the product will make it back to our warehouse safely.
What day should I consider the start of my 90 day return window?
The return 90 days window starts the moment you receive your product.
How can I ask for a return?
To start your return please submit our form here