Here to help
Here to help
Find answers to common questions below. If you need help, chat with us.
Shipping
Shipping
Shipping, delivery and duties…
Made to Measure orders
Made to Measure pieces are clearly identified on our website and are available in the dimensions, finishes and colours shown on each product page. Where a technical review is included, we will send a dimensional drawing for approval. The estimated production lead time begins after approval, or after payment for products that do not require a drawing.
Made to Measure pieces are clearly identified on our website and are available in the dimensions, finishes and colours shown on each product page. Where a technical review is included, we will send a dimensional drawing for approval. The estimated production lead time begins after approval, or after payment for products that do not require a drawing.
Changes or cancellations free of charge can only be accepted if production has not yet started. Please contact us immediately. Once production is underway, the order cannot be changed or cancelled. After delivery, it may still be returned in accordance with our Returns Policy, including the applicable return management fee.
Changes or cancellations free of charge can only be accepted if production has not yet started. Please contact us immediately. Once production is underway, the order cannot be changed or cancelled. After delivery, it may still be returned in accordance with our Returns Policy, including the applicable return management fee.
Available delivery services are shown at checkout. Customers are responsible for ensuring that the packaged product fits through doors, staircases, lifts and other access points, as well as for any additional costs caused by unsuitable access.
Available delivery services are shown at checkout. Customers are responsible for ensuring that the packaged product fits through doors, staircases, lifts and other access points, as well as for any additional costs caused by unsuitable access.
Claims
If your order arrives damaged, please notify us within 5 calendar days of delivery. This five-day timeframe helps us manage the claim with the carrier and does not affect your statutory rights.
If your order arrives damaged, please notify us within 5 calendar days of delivery. This five-day timeframe helps us manage the claim with the carrier and does not affect your statutory rights.
Duties and Taxes
FAQ
Is shipping free?
Yes. We offer complimentary worldwide shipping on orders over €99. Import duties and taxes may still apply in destinations where these charges are not included.
Can products be shipped to a PO Box address?
No. Our carriers cannot deliver to PO Box addresses. If an order is returned to our warehouse for this reason, the customer will be responsible for the return and redelivery costs.
I received the wrong product or another customer’s order. What should I do?
Please do not assemble, install or use the product, and avoid handling it beyond what is necessary to identify it. Check the product details and the name and order information shown on the delivery note, retain the item in its original packaging and submit our claims form immediately.
If the error is attributable to Woodendot, we will arrange collection of the incorrectly delivered item and delivery of the correct product or order at no additional cost.
How can I know if my order has been shipped?
You will receive an email with your tracking information as soon as your order leaves our workshop.
My order is delayed
If the estimated delivery window has passed and you have not received your order, please contact us through our webchat or by email. We will check its status and assist you.
My product was damaged on arrival
We are sorry that your order has arrived damaged. Please retain the product and all original packaging, and submit our claims form within 5 calendar days of delivery.
Our team will respond within 48 hours and guide you through the next steps.
The five-day timeframe helps us manage the claim with the carrier and does not affect your statutory rights.
The tracking number does not work
Please contact us through our webchat and we will check the shipment with the carrier.
My order consists of 2 or more packages and I just received 1
Orders with several packages may be dispatched or delivered separately. Each package has its own tracking number, so check the tracking updates for the remaining packages. If one is still missing 48 hours after the first arrives, please contact us and we’ll help you trace it.
How are larger furniture pieces delivered?
For larger furniture deliveries, including beds and headboards, the carrier will contact you by phone to arrange delivery.
Before ordering, please ensure that the packaged product can pass through all doors, staircases, lifts and other access points.
Can I make my order now and receive my product later on a specific week/month?
Yes. Add your preferred delivery date or period to the order notes at checkout. We’ll do our best to accommodate it and contact you if we cannot.