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Privacy Policy & Terms

 

PRIVACY POLICY

Privacy is of great importance to Woodendot and wants to keep an open and clear attitude when dealing with your personal data. 

Below you can find our policy that establishes how your personal data is processed and protected.

Controller

The personal data collected will be processed by Woodendot S.L., ES-B02657856, Calle de Serrano Anguita 13, 28004, Madrid, Spain.

Data

The user can provide us, on a voluntary basis, personal information, either through certain forms of data collection included in the website or through email addresses enabled for this purpose. Generally speaking, we request identifying information: name, surname, address, location and country and telephone number.

Also, the following anonymous browsing data will be collected from those users who visit our website: IP address, device details, language, location, country and session data (reference domain, pages visited, date and time of access to the web) as well as information on how the user uses our website.

The data provided will be preserved unless otherwise the stoppage of the activity is requested.


Use of information

We collect your information for the following purpose:

– To be able to contact you, either through consultations, comments, incidents, budget requests or submitted suggestions.

– Manage your orders and deliveries of purchased products.

– Keep you informed of our promotions and news via email.

– Perform statistical analysis of visits to the web and analyze the behaviour of its users.

– Manage your participation in the contests and promotions offered by Woodendot.

– Manage and improve proper navigation through our website.

In respect of the processing of the data acquired by Woodendot, you will be provided, along with the corresponding data collection form, the appropriate procedure, simple and free, so that you can freely give your consent for such purpose. The consent granted may be revoked at any time and at no cost to the interested party.


Disclosure of the information

We will not disclose your personal data to any company, except those that are required by third companies or suppliers of Woodendot for the correct offering of our services. The third companies will not make use of your data in any way different from that indicated in this privacy policy.


Rights

If you want to exercise your data protection rights in accordance with applicable data protection laws you must write us an email to info@woodendot.com.

You have the right to the following depending on the country in which you live:

– Access, correct, update or request the deletion of your information.

– Deny or withdraw your consent to the processing of your information by previously requesting it.

– Decide not to receive promotional communications that we send you at any time. To do this, you can click on the “cancel subscription” or “unsubscribe” link that appears at the bottom of the emails that we send you or by writing us an email.

– If you consider that Woodendot processes your data in an incorrect way, you can contact us. You also have the right to file a complaint with the competent data protection authority.

If you have any questions or complaints about this Privacy Policy or about the way in which we use your information, please contact us through info@woodendot.com


Use of Cookies

Cookies are pieces of information which a website transfers to your computer's hard disk for record-keeping purposes. Cookies can make a website more useful by personalizing information for visitors and by storing information about your preferences on our site. The use of cookies is an industry-standard, and many major websites use them to provide useful features for their customers. It is our policy to use cookies only for the following purposes:

– To identify you

– To customize our site for you

– To help improve navigation

Most browsers are initially set up to accept cookies. If you prefer, you can set your browser to reject cookies. However, you will not be able to take full advantage of our website if you do so.

We use tracking technology to better understand site traffic patterns and use. However, none of the information collected via tracking technology is personally identifiable information

 

 

TERMS OF SERVICE

Prices

The applicable prices are those shown at the time of placing the order. Prices include Spanish VAT for European Community countries. Woodendot collects VAT and customs duties in other non-EU countries, so that the customer does not have to pay these fees when the order arrives in his country. For more details click here.


Orders

All WOODENDOT products have approximated dimensions and colours. Due to the natural materials and craftwork we cannot guarantee that its appearance is exactly the same for all products. The Customer can verify all the information by contacting our technical department.


By using the website, the Customer is agreeing to:

– Use the web for consultation or legally valid requests.

– Not make any false or fraudulent orders. In the event that there is any reasonable doubt to consider an order false, WOODENDOT will be authorized to cancel and notify the competent authorities.

– Ensure the personal data provided (email address, phone, mailing address, etc.), are truthful and accurate.

– When placing an order, the Customer declares that they are over 18 years of age and are legally able to make an order.

 

Order Confirmation:

The contract is not binding until the Customer receives confirmation of cleared payment which is sent by email. WOODENDOT reserves the right not to confirm an order for any reason.

It is essential to check the purchase order, as well as data associated with the delivery and billing, as if there is any error, the Customer will be accountable for any surcharges that this may cause.

 

Order Tracking System:

When the order is shipped, we will notify the Customer via email, attaching a tracking number and a website where the Customer can check the status of their order.

 

Order returning or claims in case of damage:

When submitting a claim for damage, the Customer agrees to take as many photographies as needed of the damaged piece(s) or product(s), in order for Woodendot S.L. to be able to claim the damage to the shipping company. These photographies are ESSENTIAL since 90% of damages are caused by poor handeling by the shipping company's employees.


Terms of payment

The following payment modes are available:

PayPal

Secure payment platform in which the Customer can make their purchase free and easily.

With this method of payment, after clicking to confirm, the Customer is forwarded to the PayPal website. The payment will be made immediately by the Customer via PayPal website. Subsequently, the Customer will receive an email confirmation from WOODENDOT and from PayPal.

Credit card

On this occasion, the payment will be made on the WOODENDOT website. We have SSL security protocol, which ensures a secure payment method due to its high encryption. The Customer will only need to enter their credit card number, expiration date and CVC security code. Once you have accepted the terms and conditions you can click on the “Buy” button to complete the purchase. You will then receive an email from WOODENDOT confirming your order.

Bank Transfer

The Customer can make their payment directly to our bank account. After clicking to confirm, the order will be sent to us and our Bank details will be shown. The Customer should use their Order ID as the payment reference. The order will not be shipped until the funds have cleared in our account.

Very occasionally, the merchandise in the online shop may be priced incorrectly. Additionally, following a purchase, order confirmations may contain incorrect information. Should this be due to a technical error, WOODENDOT reserves the right to cancel the contract of sale due to error.

Klarna

We use Klarna as the provider of our payment. This means that we might transfer your personal data in the form of contact and order details to Klarna when the payment is loaded, in order for Klarna to manage your purchase. Your personal data transferred is processed in line with Klarna’s own privacy notice.


Klarna Bank AB (publ) (“Klarna”) uses cookies to recognize the user’s device for the purpose of providing personalized advertising of Klarna products the next time the user will browse a merchant website offering Klarna products, and for analytics purposes.


Persistent marketing and analytics cookies
These cookies contain a unique user ID which will enable Klarna to recognize the user’s device the next time that user returns to a merchant using Klarna’s services. These are persistent cookies, stored on the device for a period of up to 540 days as of the last interaction with Klarna, or until they are deleted and allow Klarna (i) to show personalized marketing of Klarna products, including credit promotions to the user, and (ii) to perform analytics of the user behaviour.
By connecting the unique user ID stored in the cookie on the device to the information Klarna has about the user, Klarna will be able to recognize the user of that device. The information Klarna collects through the cookies is not shared with any third party.


The user’s consent and revocation of consent
Setting cookies for marketing purposes is subject to the user’s consent, which will have to be obtained before the cookies are set on the user’s device. In addition, the web browser or device often allows the user to change the settings for the use of cookies. More information on how to adjust the settings can be found in the browser of device reference information, and on aboutcookies.org.


About Klarna
Klarna Bank AB (publ) is subject to Swedish Data Protection legislation, and is the data controller for the purpose of processing the personal data as described above. Klarna has a data protection officer and a team consisting of personal data experts. Klarna also has a customer service team handling questions relating to personal data. You are welcome to contact Klarna at dataskydd@klarna.se. Please visit www.klarna.com for more information about Klarna, and how Klarna processes personal data.