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We are here to help
We hope you can find what you’re looking for! If not, don’t hesitate to reach out via our chat.
FAQ
FAQ
Our most asked general questions
About Us
What is Woodendot?
We are a Spanish furniture and accessories brand passionate about designing and crafting functional and sustainable pieces to transform your life and space. We design products that live in harmony with people and our planet that lasts for generations.
Learn more about us here
What is the meaning of Woodendot?
Our name is an allegory to the Spanish expression “punto de” meaning “a pinch of” something…in this case a pinch of wood.
This is our main material, which brings a distinctive character and uniqueness to our design. When taking the literal translation of the expression “punto de madera” the result is Woodendot.
Read more about our story here
Where are you from?
We are from Spain!
Our head office is in Madrid (where the brand was created), but all our testing and production is made in “Tierra de Pinares” (“Land of Pines”), in a small town called Iscar. We are very proud that our local, sustainable production can get to all corners of the world.
Read more about our story here
Why are you different?
Our products stand out for their design, functionality, and sustainability. At the center of it all is our design with intention philosophy that really makes the difference.
When you bring one of our products home, you’re getting a timeless piece that is going to change and evolve with your lifestyle while making your space unique. We believe in the idea of “fewer but better”, fewer products but better, not only in quality but also in sustainability.
What's your style?
We consider ourselves modern and minimal, characteristics you can see in the smooth lines of our designs and the functionality of each piece. However, we are not extreme minimalists, as we like to give personality and our special touch to every design.
You can find your decor style here
When was Woodendot founded?
Woodendot started as a small project in 2012 when founders Daniel García Sánchez and María Jose Vargas just graduated as Industrial Designers and discovered their careers in the real world looked very different from what they've imagined.
Read more about our story here
Where are you located?
Our offices are based in Madrid, Spain (where we were founded!) and our production in Iscar, Spain.
What is Woodendot Family?
Woodendot Family is our unique free online community where we share our love for design, craftsmanship, and sustainability.
You can sign up here
How can I subscribe to your newsletter?
If you would like to be the first one to hear about news, promotions, and special deals please sign up here
Products
Where can I see and try Woodendot products?
Our pieces are present in many showrooms around the globe, please see a full list here
Where can I find assembly instructions?
Inside the product page, please navigate down to the part of the page called ‘Specifications’, and click on the second tab called ‘Features & Downloads.’
There you will be able to download the assembly instructions for the product.
Where can I find the measurements of a product?
Inside the product page, please navigate down to the part of the page called ‘Specifications’, and click on the first tab called ‘Measurements’.
There you will be able to see the product dimensions.
When will my product be back in stock?
We are sorry to hear that the piece you want is out of stock.
Please contact us via our web chat to know the estimated time of re-stock.
Can products be ordered in custom color finishes?
Yes, we can personalize the color of any product. Please send us an email here and we will give you more info about the process and pricing.
Can I buy just one part of a product?
Yes! Please send us an email here or a message via our web chat with the individual piece you would like to purchase and your shipping details.
Do you produce responsibly? What’s Vida Initiative?
Vida Initiative is our unique initiative in which we are completely responsible for every product we produce, by helping you recycle any of our products when you don’t need them anymore.
Learn more here
FAQ about specific products
Explore the product page of the product you have doubts about to discover its FAQ answered!
Shipping, Returns & Warranty
What's your return policy?
Enjoy our 90 days return policy, no questions asked. Please read our policy and more info here
Do you ship around the world?
Yes, our pieces are shipped to every country in the world! Please see our policy and times here
Do your products have a warranty?
Yes, every product you purchase includes a 5-year warranty with specialized assistance. Learn more here
My order consists of 2 or more packages and I just received 1
Please be patient, we send all the packages in multi-package orders at the same time. However, shipping companies assign different tracking numbers to every package for logistic reasons.
It can happen that your 2 or more packages got separated because they didn’t fit the same truck or schedule.
If you don’t receive all your packages 48 hours after receiving the first one of them, please contact us and we will help you solve the issue.
Can I make my order now and receive my product later on a specific week/month?
Yes, no problem! We understand you may want to buy your piece now, but receive it once your renovation is over or when you’re back home.
Please leave a note in the NOTES section at checkout with the date estimate when you would like to receive your order and we will send it accordingly.
Orders & Payments
How do I place an order?
Placing an order is easy and intuitive. Browse our categories in the upper main menu, and once you’ve found the product you want, click the “add to cart” button.
Then, you will be automatically redirected tocheckoutwhere you can add your payment and shipping details to complete your order.
What currency can I pay with?
We currently offer the possibility of paying in different currencies, please see the list below. If your country uses a different currency your payment will be processed in Euros by default, you’ll see the conversion to your local currency in your bank statement.
Currencies you can pay with:
- Euros €
- US Dollars $
- Pound sterling £
- Swiss franc (CHF)
- Danish krone (DKK)
- Norwegian krone (kr)
- Australian dollar $ (AUD)
Is payment secure at woodendot.com?
Yes, you can rest at ease, we use the SSL security certificate with strong encryption. If you wish to find out more, don’t hesitate to contact us via our webchat.
Which forms of payment do you accept?
You can pay for your products with PayPal, Debit/Credit Card, or Klarna (FAQ Klarna here).
Do you offer financing or split payments?
Yes! We are happy to be partnering with Klarna to offer financing and split payments for your order.The payment options depend on your country of residency.
Please add your products to the cart and before the last step of the checkout process you will be able to choose between the Klarna options available in your country. (FAQ Klarna here).
Which countries are eligible to use Klarna?
Currently, we offer Klarna in the following countries:
- Austria
- Belgium
- Denmark
- Finland
- France
- Germany
- Ireland
- Italy
- Netherlands
- Norway
- Poland
- Portugal
- Spain
- Sweden
- United Kingdom
Are taxes included?
Prices for all products do not include taxes. If the order has to go through customs, additional charges might be generated depending on the destination country.
Learn more here
Are import fees included in the price?
Import fees might be included depending on the destination country. Please check our shipping policy here
Can I have a discount for my first order?
Yes! You can join our newsletter here, and receive a 10% off your first order.
Can I request a receipt?
Of course, you can request it by sending us an email here
There was an error while paying for my order
If there’s a processing error with your order and you’re not sure if your payment went through, please contact us via our webchat or via email here and we will be happy to check for you.
I would like to change my address or some of the details of my order
Please send us an email with your order number, name, and the email you used for payment here. We will be happy to help you.
How can I cancel an order?
If your order has not been sent yet, you can cancel it by emailing us here.