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Returns
Returns
Easy and fast.
We want you to be completely happy about your order!
We want you to be completely happy about your order!
Enjoy our...
Enjoy our...
90 days
no-questions-asked returns, and full refund policy with costs not covered*
no-questions-asked returns, and full refund policy with costs not covered*
*not applicable for products in custom colors
*not applicable for products in custom colors
How does it work?
It's easy and fast. Enjoy our 90 days returns, with return shipping costs not covered.
Product must be in perfect condition, it must not have been used and must be returned in the original packaging.
You have two options to complete your return:
It's easy and fast. Enjoy our 90 days returns, with return shipping costs not covered.
Product must be in perfect condition, it must not have been used and must be returned in the original packaging.
You have two options to complete your return:
Option 1
We willen het je gemakkelijk maken, dus laat ons alles regelen: de afhaling bij de transporteur inplannen, het label maken en de verzendkosten betalen.
Aan retourzendingen zijn geen extra kosten verbonden, behalve de verzendkosten van jouw huis naar ons magazijn die worden afgetrokken van de totale restitutie als je optie 1 kiest.
Bekijk de volgende gids voor de retourkosten van een zending naar ons magazijn:
EUROPA* : 15% van de bestelkosten met een minimum van 30€.
- Bijvoorbeeld bij een bestelling van 99€, aangezien de 15% van deze bestelling minder is dan ons minimum van 30€, betaalt de klant 30€.
- Bijvoorbeeld bij een bestelling van 350€ betaalt de klant 52,5€, wat gelijk is aan 15%.
SPANJE: 10% van de orderkosten met een minimum van 10€.
- Bijvoorbeeld op een 89€ bestelling, aangezien de 10% van deze bestelling minder is dan ons 10€ minimum, zou de klant 10€ betalen.
- Bijvoorbeeld bij een bestelling van 350€ betaalt de klant 35€, wat gelijk is aan 10%.
Neem voor informatie over andere landen en gebieden contact met ons op via onze webchat of via e-mail hier
*Voor niet-EU-landen waar douane vereist is, geldt deze regel niet en moet je een e-mail schrijven om te vragen naar de verzendkosten van optie 01 (Noorwegen, Zwitserland, VK, enz.).
*Let op: producten met aangepaste functies kunnen niet worden geretourneerd.
Option 2
Pick the shipping method of your preference* and receive a full refund of your order.
You will need our info to get an estimate for shipping:
- Zip Code: 47420
- Town: Iscar
- Country: Spain
You will receive the specific address of our warehouse once you submit the returns form.
*It is mandatory to choose a shipping service with a tracking number and to provide us with the tracking number together with the chosen shipping company.
*Please note products in custom colors cannot be returned.
Please choose one of the two options above and fill the returns form below.
Please choose one of the two options above and fill the returns form below.
What's the process?
FAQ
What happens if my product is damaged on arrival?
If your product has arrived in bad condition contact us as soon as possible and we would be more than happy to help you solve the issue. We will ask you to send us pictures to make a claim to the shipping company.
Please submit your claim here
I'm missing a part or a screw what should I do?
We work hard to give you a perfect experience, however, we know mistakes happen.
Please submit our claims form here and we will more than happy to help you.
Is this return policy for all countries?
Yes! Our 90 days returns policy is valid for all countries and territories whether you are in Europe, North America, South America, Oceania, Africa, or Asia.
Can I return a custom product?
Unfortunately no, products in custom colors made specifically under your request cannot be returned and do not qualify for our return policy.
What happens if I don't have the original packaging?
Unfortunately, you must have the original packaging to be able to qualify for a return. This is the only way in which we can make sure the product will make it back to our warehouse safely.
What day should I consider the start of my 90 day return window?
The return 90 days window starts the moment you receive your product.
How can I ask for a return?
To start your return please submit our form here