We have an accessible return policy
Because we need happy customers, we have an easy to reach after-sales service. If unluckily, the product does not meet your needs, or you don’t want it anymore, you are free to return it to us the following 30 days after you have received it. Additional costs do not apply, only the costs of the return shipment in case we are the ones who manage the return shipment.
Can I return a product?
Before you make your order, we will be delighted to attend to all your queries. Notwithstanding, if you are not satisfied when you receive the product, you may make a return without commitment, it’s an simple process and we will help you to be easy for you. You have 30 days from the reception of the product. If you wish to return a product, contact us indicating your order number and the product you wish to return, and we will tell you what procedure to follow, don’t worry, if you want to return your product.
You should bear in mind that the returned product must be in perfect condition, it must not have been used and must be returned in the original packaging. The cost will be refunded to you by the same form of payment selected and the shipping costs incurred from the return will be deducted unless the return is made by your own means.
What do I do if the merchandise is damaged on arrival?
We want you to be fully satisfied with your purchase, so if it has arrived in bad condition, contact us as soon as possible so that the problem can be solved. It would be a very good idea to attach photographs so that we can claim from the shipping company.