Here to help
Here to help
Find answers to common questions below. If you need help, chat with us.
FAQ
FAQ
Our most asked general questions
About Us
What is Woodendot?
We are a Spanish furniture and accessories brand passionate about designing and crafting functional and sustainable pieces to transform your life and space. We design products that live in harmony with people and our planet that lasts for generations.
Learn more about us here
What is the meaning of Woodendot?
Our name is an allegory to the Spanish expression “punto de” meaning “a pinch of” something…in this case a pinch of wood.
This is our main material, which brings a distinctive character and uniqueness to our design. When taking the literal translation of the expression “punto de madera” the result is Woodendot.
Read more about our story here
Where are you from?
We are from Spain!
Our head office is in Madrid (where the brand was created), but all our testing and production is made in “Tierra de Pinares” (“Land of Pines”), in a small town called Iscar. We are very proud that our local, sustainable production can get to all corners of the world.
Read more about our story here
Why are you different?
Our products stand out for their design, functionality, and sustainability. At the center of it all is our design with intention philosophy that really makes the difference.
When you bring one of our products home, you’re getting a timeless piece that is going to change and evolve with your lifestyle while making your space unique. We believe in the idea of “fewer but better”, fewer products but better, not only in quality but also in sustainability.
What's your style?
Our style is modern and minimal, with clean lines and practical details. We give each design its own character, so it feels at home in a lived-in space.
When was Woodendot founded?
Woodendot started as a small project in 2012 when founders Daniel García Sánchez and María Jose Vargas just graduated as Industrial Designers and discovered their careers in the real world looked very different from what they've imagined.
Read more about our story here
Where are you located?
Our offices are based in Madrid, Spain (where we were founded!) and our production in Iscar, Spain.
What is Woodendot Family?
Woodendot Family is our unique free online community where we share our love for design, craftsmanship, and sustainability.
You can sign up here
How can I sign up for your newsletter?
Sign up here for news about new pieces, stories and occasional offers.
Products
Where can I see and try Woodendot products?
Our pieces are present in many showrooms around the globe, please see a full list here
Where can I find assembly instructions?
Assembly instructions are available on the relevant product page. You can also browse our product specifications and instructions by collection.
Where can I find the measurements of a product?
Product dimensions are listed on the relevant product page. You can also browse measurements and specifications by collection.
When will my product be back in stock?
If the piece you’re looking for is out of stock, send us a message via chat. We’ll check when it is expected to be available again.
Can products be ordered in custom color finishes?
Custom colours are available for selected products. Contact us with the product and colour you have in mind, and we’ll confirm the available options and pricing.
Can I buy just one part of a product?
Yes! Please send us an email here or a message via our web chat with the individual piece you would like to purchase and your shipping details.
Do you produce responsibly? What’s Vida Initiative?
Vida Initiative is our unique initiative in which we are completely responsible for every product we produce, by helping you recycle any of our products when you don’t need them anymore.
Learn more here
FAQ about specific products
For questions about a specific piece, visit its product page. You’ll find answers tailored to that product there.
Shipping, Returns & Warranty
What's your return policy?
You have 90 days to request a return, subject to our return policy. Items must be unused, unassembled, uninstalled, undamaged and in their original packaging. Return costs and exclusions apply.
Do you ship around the world?
Please check our shipping table for available destinations and country-specific delivery information. If your destination is not listed, contact us before placing your order.
Do your products have a warranty?
Yes, every product you purchase includes a 5-year warranty with specialized assistance. Learn more here
My order consists of 2 or more packages and I just received 1
Orders with several packages may arrive in separate deliveries. Each package has its own tracking number, so check the tracking updates for the remaining packages. If one is still missing 48 hours after the first arrives, please contact us and we’ll help you trace it.
Can I make my order now and receive my product later on a specific week/month?
Yes. If you would like your order to arrive later, add your preferred delivery week or month in the order notes at checkout. We’ll do our best to accommodate it and contact you if we cannot.
Orders & Payments
How do I place an order?
Choose the pieces you like and add them to your cart. When you’re ready, proceed to checkout to review your order, enter your delivery details and choose a payment method. You can check the total before confirming your purchase.
What currency can I pay with?
The currency and final amount for your delivery country are shown at checkout before payment. If your bank or payment provider converts the charge, its own exchange rate or fees may apply.
Is payment secure at woodendot.com?
Yes, you can rest at ease, we use the SSL security certificate with strong encryption. If you wish to find out more, don’t hesitate to contact us via our webchat.
Which forms of payment do you accept?
The payment methods available for your order and delivery country are shown at checkout before you pay.
Do you offer financing or split payments?
Where available, Klarna may offer instalments or other payment plans. The options and terms for your order are shown at checkout before you pay.
Which countries are eligible to use Klarna?
Klarna is available in selected countries. If it is available for your order and delivery country, it will appear among the payment options at checkout. You can review the terms before paying.
Are taxes included?
The final price, including applicable taxes and charges collected by Woodendot, is shown at checkout before payment. VAT is calculated at the rate applicable in the country of delivery. For destinations outside the EU, please check the country-specific information in our shipping table.
Are import fees included in the price?
Import fees might be included depending on the destination country. Please check our shipping policy here
Can I request a receipt?
Of course, you can request it by sending us an email here
There was an error while paying for my order
If there’s a processing error with your order and you’re not sure if your payment went through, please contact us via our webchat or via email here and we will be happy to check for you.
I would like to change my address or some of the details of my order
Please send us an email with your order number, name, and the email you used for payment here. We will be happy to help you.
How can I cancel an order?
If your order has not been sent yet, you can cancel it by emailing us here.